Order Policies

Orders can be placed on our website at any time. Your order will be processed and shipped during normal business hours, which is Monday-Thursday 9:30 AM to 6:30 PM and Friday 9:30 AM to 2:00 PM Eastern Time.

We accept PayPal, PayPal Credit, and Amazon Checkout payment methods. We also accept Visa, Mastercard, American Express, Discover credit cards.(Not supported in some areas, please use PayPal to pay)

We also accept purchase orders from government agencies, education institutions, and corporations. All purchase orders are subject to credit approval.

You will also receive an order confirmation via email after completing your order online or by phone. If you do not receive an email confirmation within 10 minutes of placing your order, please check your spam filter. We recommend whitelisting [email protected]

We will begin processing your order right away if order is placed during normal business hours. Time to ship is generally one to two business days. Estimated arrival time will vary depening upon the shipping method chosen at checkout.

You can use the order tracking link at the top of the site. You will need to provide your order number and billing zip code.

All orders are subject to our verification process for order accuracy and payment validation authorization. For security reasons, we may contact you via email or telephone to request additional information.

In order to protect against fraudulent activity, Welmado must verify the bill-to and ship-to address. Please be certain to provide your exact billing address and phone number (the address and phone number your credit card’s issuing bank has on file). Incorrect information will cause a delay in the processing time.

If your shipping address is different than your billing address (where you receive your credit card statement), please call your credit card’s issuing bank to make them aware of the shipping address. Informing your credit card’s issuing bank about your shipping address will not change any existing billing information; it will merely be temporarily listed in the bank’s memo field for purchase verification only. Please understand that calling your credit card’s issuing bank about an address notification may not only be necessary, but it will also speed up the verification process.

If your selected payment method is PayPal, we will ship your order to a PayPal confirmed address only. A PayPal confirmed address is an address that has been reviewed by PayPal and found to be safe based on information related to the address. For example, a credit card billing address is confirmed because PayPal can check that the address is the same address on file at the credit card company.

We are currently unable to process any credit cards that are billed to an address outside of the United States, Canada, Great Britain, and Australia.

You may request a change to your order or may cancel it by phone so long as it has not been processed for shipping. Since orders are usually processed quickly, please notify us of an order change or cancellation by calling our Customer Support line at 800-617-4685 and dial “2” to request a change or cancellation.

We are unable to reinstate an order once it has been cancelled. You must place a new order instead, subject to our current availability and pricing.

Once an order has passed our verification process, the shipping address cannot be changed if it is different than the billing address. You may cancel the existing order, provided that it has not been processed for shipping, and place a new order with a different shipping destination.

We currently ship to the following international countries: Canada, Great Britain, and Australia. International customers are responsible for paying all duties, taxes, or customs fees upon receipt of order. If you wish to ship outside of these areas, please contact our sales department.

We are fully compliant with GDPR policy, click here to review our EU consent form.

*Some items may be unavailable for international shipping due to export or import controls or for legal reasons.

Welmado is required to charge sales tax in various states after a recent Supreme Court ruling which triggered new legislation. The states that have passed new legislation have different effective dates for compliance. No sales tax will be charged for shipments to states that have a future effective date or have not yet issued legislation. For states that sales tax is not being collected, a Use Tax may still be applicable to a resident of such state that purchased merchandise from outside the state

International shipments are generally subject to local import duties and taxes. Welmado is not responsible for, nor can offer any specific advice regarding, any customs-related fees that you may incur. For specific information, please consult with your local government import or customs office.

Various states now require their residents to file Use Tax for taxable merchandise purchased outside their state. This may apply to merchandise purchased from Welmado. Use Tax is sales tax on purchases made outside one’s state of residence on taxable items that will be used in one’s state and on which no tax was collected in the state of purchase. Please consult with your tax advisor if this is applicable to your purchase.

Return Policies

We want you to love the items you purchase from Welmado. If you are not satisfied with your purchase for any reason, you may return items for a full refund within 45 days, subject to the conditions below.

  • Returned merchandise must be in original condition and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals, etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact.
  • Incomplete returns will receive a reduced credit, reflecting any missing peripherals.
  • The product serial number must match the serial number in our database. Buydig.com maintains serial number tracking.
  • We require that all approved returns of computers, tablets, and similar devices have the password removed or restored to the system default.
  • Return merchandise must be double-boxed with no writing on the manufacturer’s box. Your Return Authorization number should be prominently displayed on the outside of the shipping box.

 

You must contact our customer service department to arrange a return. All returns must be shipped to the following address:

55 Talmadge Road
Receiving Entrance @ Dock Door 12
Edison, NJ 08817

You must include the RA number issued to you by customer service, please be sure to write this number clearly on the return box.

Please be sure to save the shipment tracking number for your return. Merchandise lost or damaged during shipping is the shipper’s responsibility.

Televisions over 65″ must be returned via one of our Home Delivery Partners. Please contact us to schedule a pickup for your large TV return.

If your return is not the result of our error, the return shipping costs are the responsibility of the customer.

Refunds for returns are applied to the payment method used at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.

An item that was discovered to be defective upon receipt can be replaced or returned for a full refund.

Claims for items damaged in transit or missing items must be received within two business days of receipt of the shipment.

Shipping Policies

Free shipping worldwide

All merchandise except for oversized items (e.g. Flat screen LED TVs over 55″ and plasma TVs over 51″) advertised on Welmado are usually shipped via FedEx.

All packages shipped from Welmado require a signature upon delivery. Please arrange for someone to sign for the delivery if you are unable to do so. We recommend that you provide an email address so that we may keep you informed of the status of your order and send you tracking information. You will be able to track your order online or by phone for an estimated time of arrival. FedEx will attempt to deliver your package three times before returning it to Welmado

Small items such as memory cards may be shipped by the Post Office.

If the destination address is a PO Box or an APO/FPO, we will ship your order via USPS since FedEx is unable to deliver to those destinations. We will provide tracking information via email after your order has shipped. Items delivered to a PO Box or an APO/FPO will be delivered in 7 – 10 business days. Final delivery for APO/FPO destinations will be subject to the Terms and Conditions of the APO/FPO services. Not all items can be shipped via USPS. Some items that are shipped via USPS may be subject to an additional shipping charge. If necessary, Welmado will contact you before the order is processed

Oversized merchandise (Flat screen LED TVs over 55″, plasma TVs over 51″, BBQ Grills & Furniture) are shipped via a motor freight carrier that specializes in Home Delivery. Since these items are large and fragile, special handling is required, and cannot be shipped via our standard shipping options.

We take every precaution during our shipping preparation process to ensure that your order arrives to you in perfect condition. Each item on your order is scanned for accuracy of model and serial number. We apply large orange fragile sticker labels to notify the carrier that your shipment is fragile and requires special handling. The labels also include important step-by-step instructions on how to inspect and sign for your shipment. In addition to the manufacturer’s standard foam and corrugated packaging, we also apply a special shock absorption polyethylene material to the outer carton of every TV. This safeguard will disperse energy from impact during transit, and eliminate damage to the product itself. Our professional appointment-based delivery service allows you to open and inspect your new TV prior to signing and accepting the TV. When you purchase a TV at Buydig.com, you can be sure that it will arrive perfect working order, and will remain that way for a long time to come.

A shipping company representative will contact you while the merchandise is in transit to schedule an appointment for delivery. You will be provided with a 4-5 hour delivery time window between 8:00 am and 5:00 pm, Monday through Friday. If you will not be available to accept delivery during those hours, you may request a special delivery time for an additional fee.

Delivery Options:

  • Standard Delivery: A single driver will deliver the merchandise to your front entrance provided that it is on the ground level. If the approach to the entrance requires stairs (second floor or higher, basement), your order will be delivered to the point closest to the entrance that doesn’t require stairs. If the entrance requires a flight of stairs, please select our White Glove Service
  • White Glove Delivery: A team of two drivers will deliver the merchandise to any room at the destination address. Your merchandise will be unpacked and placed anywhere you desire (up to 2 flights of stairs) and all the debris will be removed (does not include assembly or installation).

 

Oversized Merchandise Acceptance Instruction:

We take every precaution during our shipping preparation process to ensure that the oversized merchandise reaches you in perfect condition. Although it is unusual for oversized merchandise, shipped via a special Home Delivery company, to sustain damage during transit, ALL merchandise must be inspected prior to signing acceptance.

Please inspect the merchandise (NOT the box it came in) for damage. The delivery driver is required to wait while you visually inspect the merchandise for physical damage. In most circumstances it is not necessary to lift the merchandise out of the carton for inspection; you can simply remove the straps and/or plastic clip located on the side of the box, and then easily slide the box off the merchandise.

Please recognize that shipping cartons do occasionally sustain a little damage during transit. Do NOT refuse the delivery if you notice damage to the box. Please remove the box and inspect the actual merchandise for physical damage before signing acceptance for the shipment.

It is very important to notate any noticed damage to the merchandise and/or carton it came in, on the bill of lading (BOL) before signing for it. If the merchandise (NOT the shipping carton) is damaged, please refuse the delivery. We will send a replacement immediately after we receive confirmation from our carrier that the merchandise has been refused because of actual damage.

Additional fees for oversized merchandise delivery will be applied in the following circumstances:

  • Redelivery: If you are not at the delivery location when the driver attempts delivery during the scheduled delivery time window or you request that the driver come back at a later time, there will be a $30 charge.
  • Refused Delivery: If you refuse delivery on merchandise that is not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our 10% return processing fee.
  • Special Delivery: Special Delivery time window, please inquire with the delivery scheduling agent when they contact you to arrange a delivery appointment. If a special delivery is performed upon your request, you will be billed through Welmado based on the following rates:
    • Delivery before or after hours (before 8:00 am, after 5:00 pm) – $30
    • Smaller time window – $30
    • Saturday Delivery – $30
    • Sunday or Holiday – $60
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